My pet won't transform from from fluff mode to pet mode. What do I do?

If your What the Fluff will not transform from fluff to pet, please try these troubleshooting steps: Pick one continuous action - either sha...

My pet won't do a somersault. What do I do?

If your pet will not do a somersault, please try these troubleshooting tips: Hold your pet upside down and wait for the ears to close. Place...

How do I switch from music to my pet singing in Music Mode?

To switch your pet to Singing in Music Mode, touch your pet's head in between the ears and then remove your hand.

How do I activate Music Mode?

To activate Music Mode, keep tilting your pet from side to side. Sometimes it takes longer than 4 times.

How can I tell when my What the Fluff has low battery?

When your What the Fluff has low batteries, they will fall asleep. If this is happening repeatedly, it is time to change the batteries.

What if my What the Fluff is repeating the same purring sound effects over and over again without any interaction?

If your What the Fluff is making the same purring effects, please try the following troubleshooting tips: Turn the pet OFF and then back ON ...