If your Hatchimal™ isn't responding you can:
- Put the egg down on a flat surface and let go of the egg for 2 seconds. Pick the egg back up and try again. Your Hatchimal™ should respond now.
- If this doesn’t work your Hatchimal™ may be tired! Try turning your Hatchimal™ egg upside down for 8 seconds and let it fall asleep. Turn the egg right side up, and try again. Your Hatchimal™ should now respond when you rub the egg.
Still having trouble? Please contact Customer Care