If your Hatchimal™ isn't responding you can:
  1. Try rubbing up and down along the side of the egg. Your hand should move above and below the small seam you can find towards the bottom section of the egg.
  2. Put the egg down on a flat surface and let go of the egg for 2 seconds. Pick the egg back up and try again. Your Hatchimal™ should respond now.
  3. If this doesn’t work your Hatchimal™ may be tired! Try turning your Hatchimal™ egg upside down for 8 seconds and let it fall asleep. Turn the egg right side up, and try again. Your Hatchimal™ should now respond when you rub the egg.
Still having trouble? Please contact Customer Care