Remember if your Hatchimal™ is making sounds it may not be listening. Wait until it is quiet and try tapping again.
If this doesn’t work your Hatchimal™ may be tired. Try turning your Hatchimal™ egg upside down for 8 seconds so it falls asleep. Turn the egg right side up, and try tapping again once the Hatchimal™ quiets down.
Still having trouble? Please contact Customer Care