How do I start unboxing my Present Pet?

You start by pulling the tab on the back of the box, at the top. As you pull it, you’ll start to unwrap the outer layer of the present! Mak...

What if I pull the tag of my Present Pet and nothing happens?

Double check that you pulled the tag and followed the instructions. If you’ve pulled the tag and the clear plastic piece is still in the bo...

How long does the unboxing of my Present Pet usually take?

Once you pulled the tag on the inner box, the unboxing can take up to 2 minutes – each pup is a little different!

My Present Pet is almost all the way out of the box, can I help it?

Make sure it’s out of the bottom, outer tray and that nothing is in front of the box as the pup starts unboxing. Still sometimes your Prese...