What if your Pixie flies too high?

Try resetting the Pixie by turning her ON and OFF again.Ensure you are keeping adequate distance between your hand and the Pixie. If you get...

What if the Pixie does not lift properly?

Make sure your Pixie is charged using her included USB charging cable Check that the wings can move freelyAfter charging turn her on with th...

What if the Pixie hits the wall?

Your Pixie will quickly stop flying. To reactivate, turn her off and on again using the switch at the bottom of her dress.

What if I want to stop my Pixie flying mid-flight?

Grab her legs or turn her sideways while she’s spinning and she will stop. To reactivate, turn her off and on again using the switch at the ...

If her wings fall off, what should I do?

If for some reason one or two of her petal falls off, don’t worry! Just place the petal back in the slot by flexing the petal to fit.Make su...

How do I charge my Pixie?

If she’s running low on charge, the L-E-D light in her skirt will flash while she’s flying. You can also tell she needs charging if she isn’...

Flying Tips & Tricks

DO NOT EVER turn her on then put her on her base and put the crystal lid on top.If your Pixie flies too close to the floor or a table, the w...

Can she Hatch from her egg?

She will not hatch from the egg on her own. It’s up to you to lift her out of her beautiful Crystal egg. Her egg also is a sparkling case fo...

Where can I fly my Crystal Flyer?

Hatchimals Pixies Crystal Flyers are for indoor use only. When you’re deciding where to fly her, you always want to start in a nice open spa...