What if my Crystal Flyers flies too high?

Try resetting the Pixie by turning her ON and OFF again. Ensure you are keeping adequate distance between your hand and the Pixie. If you ge...

What if my Crystal Flyers does not lift properly?

Make sure your Pixie is charged using her included USB charging cable. Check that the wings can move freely. After charging turn her on with...

What if I want to stop my Crystal Flyers flying mid-flight?

Grab her legs and gently tap the wings to halt flight, you can also turn her sideways while she’s spinning and she will stop.To reactivate, ...

What if the wings of my Crystal Flyers falls off, what should I do?

If for some reason one or two of her petal falls off, don’t worry! Just place the petal back in the slot by flexing the petal to fit.1. Make...

Where can I fly my Crystal Flyers?

Hatchimals Pixies Crystal Flyers are for indoor use only. When you’re deciding where to fly her, you always want to start in a nice open spa...