We are sorry to hear your beloved Gund friend is in need of repair. Like the majority of our toys, we are sure your beloved friend gave many years of love and hugs and just like people friends, plush friends age too. At this time, we do not sell spare parts nor do we have a teddy bear doctor.
If you're Gund friend uses battery, please try switching it off/on and replace with brand new premium batteries.
Still having trouble? Please contact Customer Care.