What do I do if the plug keeps coming out when I try to make the surprise layer? — Kinetic Sand Help Center

What do I do if the plug keeps coming out when I try to make the surprise layer?

Last Updated: 905d

Ensure its pressed firmly onto the lid
If it keeps popping out of place, please contact customer care for a replacement
Ensure it's on the inside and not on the bottom – Kinetic logo facing up