Kinetic Sand™ is sensitive to humidity and water, if it loses its great texture, it may be due to the environment being too "moist" or "dry".  Kinetic Sand™ will return to its normal texture at 60% humidity.

If Kinetic Sand™ gets wet, air dry it until it returns to its normal texture.
If Kinetic Sand™ is too dry, add a few drops of water using an eyedropper and mix thoroughly.

Still having trouble? Please call Customer Care