Braid or end caps won't fit in the clasp. What do I do? — Cool Maker Help Center

Braid or end caps won't fit in the clasp. What do I do?

Last Updated: 831d

If your braid or end caps won't fit in the clasp, please try these troubleshooting tips:

Ensure to use the correct clasps for the bracelets and necklaces as they are different.
Wrap the clasp sticker tightly around the braid so that it fits through the clasp hole.