What do I do if I cannot find/lost my Hatchi-Wings?

 If you are missing your Hatchi-Wings, find a thin object (not sharp and not pointy) to insert into the hole to activate the switch. We...

What do I do if my Hatchimals Mystery Hatch egg is not hatching?

If you are having troubles activating your hatch, please ensure that the Hatchi-Wings have been inserted properly and the key locks have bee...

What do I do if my Hatchimal Mystery Hatch is not tapping back inside the egg?

If your Hatchimals is not taping back, tap harder on the top half of the egg. Please be careful not to crack the egg and ensure that the Hat...

What do I do if cannot see the lights or hear the sounds on my Hatchimals Mystery Hatch?

If you cannot hear the sounds or see the lights, please turn the Hatchimal off and wait a few seconds before turning it back on. You can als...

What do I do if my Hatchimals Mystery Hatch does not react when I touch its forehead?

If you Hatchimals Mystery Hatch is not reacting when you touch their forehead, please try these troubleshooting steps: Touch different ...

What do I do if my Hatchimals Mystery Hatch is not responding when I rub the egg?

If your Hatchimal isn't responding when you rub the egg you can:Try rubbing up and down along the side of the egg. Your hand should move abo...

What do I do if my Hatchimals Mystery Hatch is not moving after it hatches?

If your Hatchimals is out of the egg and it is not moving, please replace the batteries and try different interactions.

Does my Hatchimals Mystery Hatch say any phrases in different languages?

No, the Hatchimals Mystery Hatch speaks its own language. There is a yak back feature where the Hatchimal will repeat whatever you say to it...