I lost the Collector Sheet/Instructions that my Bitzee came with. Where can I find a new one?

Scan the QR code at the bottom of the case or on the packaging or go to https://play.bitzee.com/ to download/view digital versions of the Co...

How to I get my BITZEE out of Try-Me Mode?

Swipe once from left to right on the swipe bar. Your first BITZEE will appear!

Does Bitzee interact with other devices?

No, Bitzee does not interact/work with other devices.

Is Bitzee rechargeable?

No, but you can use rechargeable batteries for Bitzee.

How long do the batteries last on Bitzee?

Bitzee can last up to 8 hours on a single battery use.

If I change the batteries, will I need to start playing Bitzee from the beginning?

No, Bitzee will save your progress/play history. Please ensure that the case is closed while changing the batteries so you won’t lose your p...

How do I collect more pets?

Once you evolve your Bitzee into its Super Bitzee form, they will give you a new treat to attract your next pet. The treats are put into you...

Why did my Bitzee drive out of my pod and how do I get it back?

Bitzee can leave the case if their needs messages are ignored. Don’t worry, you can coax it back with their favourite treat!

How long does it take to collect all the pets?

It depends on how much you play with your pets. The more characters your have, the longer it may take to collect/evolve them because you nee...

I’ve collected all 15 characters so what do I do now? Does the play end?

There are still many things you can do after collecting all 15 pets! You’ll still have to nurture/take care of your pets and each Super Bitz...

Will my characters leave/die when I close the pod?

Bitzee goes to sleep when the case is closed so you won’t lose any characters if Bitzee isn’t being played with.

What is the QR code for on the bottom of my Bitzee case?

Scan the QR code to go to learn more about Bitzee!

How do I adjust the volume of my Bitzee?

The volume can be adjusted in the Settings menu. Swipe right or left until you see the Settings/gear icon. Select the Speaker icon and tap o...

How do I evolve my Bitzee?

You can check how close your Bitzee is to evolving by swiping to enter the menu and looking at the Love Meter.When your Bitzee’s Love Meter ...

I can’t find the Game icon to play with my Bitzee. Where is it?

The Game icon unlocks when your Bitzee has evolved into its Super Bitzee form. Swipe to enter the menu and keep swiping until you see the Su...

How can I film my Bitzee?

For best results showing Bitzee on camera, film the toy in a well-lit room using a video recording app on your mobile device that allows the...