What do I do if my Bitzee isn’t turning on?

Ask an adult for help and try changing the batteries! You’ll need 3 AA batteries and a screwdrive to remove the battery door located at the ...

What do I do if the swipe bar isn’t working when I swipe?

Please ensure that the Tutorial mode is completed as other functions may not work until the tutorial steps are completed. Try swiping t...

What do I do if the flexible display is not moving when I open the case?

Ensure that there are fresh batteries in the case and nothing is on top of the flexible display to prevent any movement. Press down on the f...

What do I do if I can’t hear any sounds from my Bitzee?

The volume can be adjusted in the Settings menu. Swipe right or left until you see the Settings/gear icon. Select the Speaker icon and tap o...

The battery door won’t come off after using the screwdriver, what do I do?

Try tilting the case backwards/forwards to remove the screw from the battery door.

I lost my progress after changing the batteries on my Bitzee. Did I lose all my characters?

Every time there is an evolution boost (increase in Love Meter or Evolution), your Bitzee saves your progress. If the batteries were changed...

What do I do if I can’t see the full image of my Bitzee or the image is not centered on the display?

The image can be adjusted in the Settings menu. Swipe right or left until you see the Settings/gear icon. • Select the Adjust Screen icon an...

What do I do if the flexible display on my Bitzee is moving but there is no image showing?

If your character is hovering in space and not displaying the image properly, there are a few troubleshooting steps to fix the issue.• You c...

How do I reset my Bitzee?

Caution: Reseting your Bitzee erases all collected pets and progress. To reset your Bitzee, please see the troubleshooting steps below:...