If your character is hovering in space and not displaying the image properly, there are a few troubleshooting steps to fix the issue.

• You can often fix the issue by tapping or pressing down on the flexible display.
• Closing the case for a few minutes can also help bring the character back to a lower position.
• If tapping the flexible display or closing the case does not fix the issue, wait 10 seconds for your toy to turn off while open and inspect the flexible display to confirm that it is straight.
• If the display has been crinkled or pinched, try to bring it back to its original flat and level state.
• Please ensure that the flexible display is being carefully handled to avoid any damage.