How do I stop water from leaking out of the spray bottle?

To stop water from leaking from your spray bottle, please try these troubleshooting steps: Reduce the amount of water you fill the spray bot...

What do the numbers on the templates mean?

The numbers on the templates indicate how many beads you stack in one color (number of layers).

Why aren't the Bitz sticking together?

If your PixoBitz aren't sticking together, please try spraying them with more water.

What do I do if my creation is warped?

If your PixoBitz creation is warped, please try the following troubleshooting tips: Reduce the amount of water used to glue the beads togeth...

Why are the decos coming off/not sticking to my creation?

If your decos are coming off/not sticking, please try spraying with more water.If the current deco is ruined, please choose a new deco and r...

Can I put my build back together if it broke?

Yes, you can put back your creation together with water.

The ears/other accessories fell off my creation, can I put them back on?

Yes, the ears/other accessories can be put back together by spraying with water.

I want to complete the designs, but I don’t have enough colours. What do I do?

Designs are there as a guide and each one can be completed no matter the amount of colours included. Get creative! You can mix and match dif...

What do I do if the ears won't stick?

If the ears on your creation are not sticking, lay the build on the tray and attach the ears with water.

What do I do if my creation is stuck to the tray?

If your creation is stuck to the tray, use more force and remove the build before it is fully dried.

My creation is taking too long to dry. Is there a faster way?

If your creation is taking too long to dry, you can use a fan or hair dryer to speed up the drying process.

What do I do if my trays are sticky?

To remove stickiness and residue from the PixoBitz tray, wash trays and pat dry after use.

How do I peel off the decos?

To peel off the decos, flip the deco sheet over (showing the white side) and slowly peel the deco off.

My creation is crooked, how can I fix it?

To ensure that your creation is aligned, please try these troubleshooting tips: Please ensure that the bitz are aligned properly when buildi...

Why aren't my Bitz sticking together?

If your PixoBitz aren't sticking together, please try the following troubleshooting tips: Spray layer by layerSpray more water Squish the bi...

Can I switch the decos on my creation if I don't like it after it dries?

To reapply a new deco on your creation, please try these troubleshooting steps: Apply a new deco layer on top. If you don't like a deco you'...

My deco pen isn't picking up the decos, what do I do?

If your deco pen isn't picking up the decos, please try these troubleshooting tips: Please ensure that the deco pen is clean. Dusty or dirty...