My Hatchimal is behaving erratically/freezing/has stopped making sounds. What should I do?
Your Hatchimal™ may be getting tired. Put it to sleep by holding it upside down for 8 seconds. Leave it on a flat surface for a few seconds, and pick it back up. If your Hatchimal™ is still not behaving normally (after hatching), replace the batteries with a new set of premium brand non-rechargeable alkaline batteries.