Please switch to a modern browser like
for better experience.
If your Hatchimal™ was working but now isn’t responding to your touch, it may be tired. Let’s give it a short nap.
Start by placing one hand on the bottom of the egg, and your other hand on the very top of the egg. Turn the egg upside down and slowly count to 15. You may hear your Hatchimal start to snore!
Next, place your Hatchimal™ on a flat surface and wait a few seconds. Pick the Hatchimal™ back up.
Your Hatchimal™ should be responding now!
Still having trouble? Please call Customer Care
Your browser does not allow you to contact us from this page because third party cookies are disabled. Click continue to open this form in a new tab.
Your browser's cookies are disabled. Please enable cookies from your browser's settings to contact us.
Something went wrong! Please reload and try again. We're sorry for the inconvenience.